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Contact a Performance Management Specialist for a complimentary demo of accuracy and ROI.
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For more information about PHD performance solutions, call us Toll-Free 1-877-HIRE-PHD (447-3743).
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****
Turnover costs and savings for
300 hires
.......with
only a 50% reduction in turnover
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PHD
Hiring Technology
Compared To
In-House Procedures And
A Profiles International
Assessment. PHD Benchmarks
Outperform Both
Hiring Methods.
A one-year research
study confirmed
that PHD benchmarks
will reduce call
center agent turnover
by at least 50%.
Turnover reduction
savings for this
client company
were calculated
at more
than $200,000
per 300 hires or
more than
$700 per employee.
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Client Company:
Regional outbound call center of a global market research
firm with more than 70 offices in 46 countries.
Challenge:
Reduce high employee turnover rates (+78%) in outbound
call center positions. Reduce excessive turnover costs.
Identify competencies that predict long tenure in these
positions.
Solution:
PHD conducted a one year research study to evaluate the effectiveness
of company-specific hiring benchmarks designed to reduce employee turnover and
identify the competencies that are required for call center employees to achieve
tenure
of
at least 12 months or more.
During the course of the study, the effectiveness of PHD's performance benchmarking
system
was
also
contrasted with another call center site's usage of the Profile XT Assessment
developed by Profiles International, one of the more prominent assessment
companies operating in North America.
This
client company, thus, evaluated the effectiveness of both turnover reduction
solutions
(PHD vs.
Profiles
International)
in a head-to-head comparison.
Procedure:
Data collected from the organization's existing workforce were used
to create the customized turnover reduction benchmarks. Employees in the positions
under study were
asked
to
complete
a brief 10 minute survey that measures a range of important competencies.
Once collected, the employee competency data were evaluated along with actual
tenure indicators and company performance requirements and customized performane
benchmarks were then established.
At the end of the research period (one-year), hiring accuracy rates were evaluated
for both the Profiles International "Profile
XT" assessment and
PHD's Performance Benchmarking System.
Results:
Use of PHD's benchmarking tools required no dramatic change to the existing
hiring procedures. This client company has simply incorporated the 10 minute
competency
survey as an additional, required
pre-screen within the broader hiring process.
Over the course of the research period,
the following results were obtained:
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PHD
will create similar, customized hiring
benchmarks for your organization entirely
at no cost on a trial / evaluation
basis. We will demonstrate the accuracy
of the tools and help you to calculate
your expected return on investment
based on the validation results. We
believe in proving the value of our
tools first. Take advantage of our no risk, no obligation offer today. |
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